Return Policy

How to Cancel Your Order

You can request a cancellation and receive a full refund as long as the product hasn’t been packed or shipped yet. Please contact the store as soon as possible and provide your order number. If the item has already been packed or shipped, cancellation is no longer possible. Once delivered, you may request a return under the return policy.

How to Return a Product

Items with quality issues may be returned within 14 days of delivery. To qualify, the item must be unused, in its original condition, and in the original packaging. You’ll also need to include your receipt or proof of purchase.

Please contact the store through the website’s right-bottom corner online chat button or the contact information provided on your order confirmation page to request return instructions.

What Happens After We Receive Your Return

Once your returned item arrives, we’ll inspect it and send you an email confirming receipt. That message will also indicate whether your refund has been approved or rejected. If approved, the refund will be processed and sent back to your original payment method within a few business days.

If Your Refund Seems Delayed

Before contacting us, please check your bank account again. Then reach out to your credit card company or bank — refunds may take additional time to appear due to their internal processing schedules. If you’ve verified all these and still haven’t received your refund, please contact the store through the website’s right-bottom corner online chat button or the contact information provided on your order confirmation page.

A Note on Shipping Costs

Shipping costs are charged only once — including for returns. No restocking fee applies to returns.