REFUND & CANCELLATION POLICY

Thinking of cancelling? Here’s how to begin

We know that sometimes things shift, and what felt right yesterday might not work for you today. If you’re having second thoughts or your circumstances have changed, please don’t hesitate to reach out. Our team is genuinely here to listen and help you figure out the best next step.

What to put in your message

You’re welcome to use a cancellation request template if you have one, but it’s not required. If you write your own message, please clearly state your intention to cancel your order and include your order number.

Sending your request

Please contact us through this store’s official customer service channel as soon as possible. Do not send cancellation requests to external email addresses or postal addresses — all communication must go through the store’s verified support channels.

What happens next

If your order has not yet been packed or shipped, we’ll process a full refund upon confirmation. Once an order has been packed or shipped, it cannot be cancelled, but you may request a return after delivery according to our return policy. If your request qualifies, we’ll review it and provide you with personalized return instructions, including the correct return address and next steps. Please do not ship any items back before receiving those instructions from us.